Tro Manufacturing Co, Inc. Customer Satisfaction Survey

Rate each item in the categories below. Please choose the number which best describes Tro's performance (1 is poor and 5 is excellent). Please take time to add comments if necessary.

1. Delivery
 
poor
excellent

a.) On-time Delivery:

1
2
3
4
5

Comments:

     

b.) Packaging:

1
2
3
4
5

Comments:

     

c.) Identification:

1
2
3
4
5

Comments:

2. Quality
 
poor
excellent
 

a.) PPAP Submission:

1
2
3
4
5

Comments:

     

b.) Inspection Data:

1
2
3
4
5

Comments:

     

c.) PPM Defective:

1
2
3
4
5

Comments:

3. Price
 
poor
excellent
 

a.) Cost of Product:

1
2
3
4
5

Comments:

     

b.) Cost of Shipping:

1
2
3
4
5

Comments:

     

c.) Quote Response on New Business:

1
2
3
4
5

Comments:

4. Correspondence
 
poor
excellent
 

a.) Communication with Sales:

1
2
3
4
5

Comments:

     

b.) Communication with Quality:

1
2
3
4
5

Comments:

     

c.) Service Request Response Time:

1
2
3
4
5

Comments:

4. Technology
 
poor
excellent
 

a.) Machine Technology:

1
2
3
4
5

Comments:

     

b.) Technical Resources:

1
2
3
4
5

Comments:

4. Overall Satisfation with Comments, Concerns and Recommendations
 
poor
excellent
 

a.) Overall Satisfation

1
2
3
4
5

 

Comments:
 
Your Company Name:
Person(s) filling out this Survey:
Phone:
Fax:
Email:
Thank you for taking the time to fill out this questionnaire. Your comments and questions will help us determine how best to service your needs in the future.
Tro Manufacturing Company, Inc.
The Right One for all your metal stamping needs.